This Payment Policy explains the payment methods we accept, when you are charged, and how we handle pricing and payment security. If you have questions, contact us at info@marlowestandard.com.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
The payment methods available to you are shown at checkout and may vary depending on your device and location.
When You Are Charged
Payment is taken in full at the time your order is placed. Your order is not confirmed until payment has been authorized by your bank or payment provider. If a payment is declined, your order will not be processed and no items will be reserved.
Currency
All prices on this website are listed and charged in United States Dollars (USD). If your card is issued in another currency, your bank will apply its own exchange rate and may add a foreign transaction fee, which is outside our control.
Pricing
Prices are displayed on each product page and are exclusive of any applicable sales tax, which is calculated and shown at checkout where required. We reserve the right to change prices at any time; the price that applies to your order is the price displayed at the moment you complete checkout.
Payment Security
Payments are processed by Shopify Payments and our other listed payment providers over an encrypted connection. We do not collect, see, or store your full card details on our own systems. Card information is handled directly by the payment processor in accordance with PCI DSS standards.
Failed or Duplicate Payments
If you believe you have been charged more than once for a single order, or charged for an order that was not completed, email info@marlowestandard.com with your order number and the date of the transaction and we will investigate and resolve it promptly. Pending authorizations that do not complete are normally released by your bank within a few business days.
Refunds
Refunds are issued to the original payment method. Please see our Return & Refund Policy for eligibility and timeframes.
Contact Us
Marlowe Standard
11201 W 169th St, Overland Park, KS 66221, United States
Email: info@marlowestandard.com
Phone: (913) 216-3296
Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM (CT). We respond within 24-48 hours.