Refund policy

At Marlowe Standard we want you to be genuinely satisfied with every piece you buy. If something is not right, this policy explains how to return it and what to expect. If you have any questions after reading this page, contact us at info@marlowestandard.com.

Return Window

You may request a return within 30 days of the date your order was delivered. Requests made after 30 days cannot be accepted.

Condition of Returned Items

To be eligible for a return, items must be unworn, unwashed and undamaged, with all original tags still attached, and returned in their original packaging. Items showing signs of wear, alteration, laundering, smoke, pet hair or fragrance cannot be accepted.

How to Start a Return

Email info@marlowestandard.com with your order number, the item or items you wish to return, and the reason for the return. Our team will reply with return instructions and a return address. Please do not send an item back before contacting us — returns sent without prior authorization cannot be processed.

Return Shipping Costs

If the return is the result of our error — the wrong item, a defective item, or an item damaged in transit — we cover the cost of return shipping. For all other returns, including a change of mind or an incorrect size chosen at checkout, the customer is responsible for return shipping. Original shipping charges, where any applied, are not refunded.

Refunds

Once your return arrives and is inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the size or colour you want, so the replacement is not held up while the return is in transit.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival. If an item is damaged, defective, or is not what you ordered, email info@marlowestandard.com within 7 days of delivery with your order number and clear photographs of the item and its packaging, and we will arrange a replacement or a full refund at no cost to you.

Non-Returnable Items

Gift cards and items marked as final sale cannot be returned or refunded, except where the item is faulty.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once an order has shipped it cannot be cancelled, and the return process above applies instead.

Contact Us

Marlowe Standard
11201 W 169th St, Overland Park, KS 66221, United States
Email: info@marlowestandard.com
Phone: (913) 216-3296
Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM (CT). We respond within 24-48 hours.